Complaints/appeals


The transparency of our activities is very important to us.

It doesn`t make any difference whether you are a client or an interested or third party:

should you have
  • any reclamations  or
  • any complaints or
  • appeals
concerning
  • financial matters or
  • inspection or certification decisions, or
  • companies certified by agroVet GmbH or
  • products certified by agroVet GmbH.
Please do not hesitate to contact us.

Our customers have the possibility to object to or appeal decisions made during inspections, audits and certifications. Should you not be satisfied with our inspection and certification activities, please let us know accordingly in writing, and we will promptly review the matter following the four-eyes principle. Please note that, for legal reasons, specific reclamations or appeals must be submitted by our customers in writing within a period of 14 days after the audit result (also see: General Terms and Conditions).
Third parties may also send complaints concerning our certified customers or products accordingly in writing, and we will promptly review the matter following our internal procedure.

Link to Contact

Link to procedure for complaints concerning RSPO

Your concerns are important to us, and we feel committed to the highest demands of quality!
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